Archive for the 'communication' Category

Google Reveals Scratch-and-Sniff technology for search on April 1

Google’s just brought in a new technology for their book search called “Scratch and Sniff” – check it out on the book below.

The Cheese Companion

Happy April Fools Day!
Gotta love companies with a sense of humor. What are some other companies that have played jokes today?

It’s not my job

I was sitting at our local Panera last week at a booth right next to the soft drinks. It’s not really a clutch spot for an uninterrupted lunch, but if I hadn’t been there I wouldn’t have noticed a very interesting trend. There is a floor mat right under the drinks, and the corners kept getting kicked up by the customers. Every couple minutes an employee that walked by would reach down and flip the corner back down. This probably happened three times while we sat there.

The next time it was kicked up, a manager was the next employee to walk by, he reached down and pulled the mat back towards him to flatten it out, and the rest of the time we were there, it didn’t get kicked up again.

After I saw the manager react differently to the situation, it brought to my mind a post on Brains on Fire blog, “How well do you do not my job“.  In their excellent post, it brings up the question, how well do you do the things that aren’t explicitly “your” job, i.e. out of your job description.  At Panera it was the manager who did “not my job” well.  I’d venture to say that in todays world, companies that are full of people who act, even when it is not within their official job to act will come out ahead of those who don’t.  People who work with this mindset will in most cases care for the customer better.

Who is it at your company?  Is it you?

Check out their post, have it rock your world.

Have a great day.


Down here in Knoxville, WUOT our National Public Radio (NPR) affiliate just finished it’s fund raising drive which has raised my awareness of NPR’s website.

Their website is great, no more then great, it is awesome!  It’s also got a contemporary feel that many news sites are looking for, but just haven’t gotten quite right yet.

What I mean is it’s easy to get around, easy to listen, easy to find out more information then they mentioned on the show.  Which is perfect for my knowledge hungry self and others like me.   I like to listen to the show again at work, or delve deeper into the stories.

What strikes me as crazy is that NPR isn’t the newest kid on the block by any means.  Which also means there is hope for everyone else that’s been around for a while.

NPR is using their radio platform in conjunction with the web, way better then any radio station I’ve come across.  The great thing is that they aren’t annoying or turning away listeners.  If 80% of the people that listen on the radio never go online, that’s not a problem, because the radio content isn’t shortened or minimized.  And those that ONLY go online get the national content, and those that do both get a great amount of local and national information.

The way I see it NPR is playing the game right.  I say well done.

But that’s just me, what do you think?

Have a great day.

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